Oriental Travels Private Limited
Our well planned business & leisure; national & international tour packages are very popular. We are a name synonymous with quality tourism. Our creative ideas along with our immense knowledge of the tourism industry allows us to plan and offer unique & tailor-made services that are flexible and cost-effective. Our dependability is based on our years of experience in this highly competitive industry and continuous up-gradation of skills & facilities. We believe in maintaining a high degree of efficiency in client servicing.
A set of guidelines that regulate our mode of conduct & steer Oriental Travels to deliver excellence are:
• Ensuring Customer Delight
• Deliverance of Highly Professional Services
• Ensuring on-time availability of Our Service
• Structured administration for Total Quality Management (TQM)
• Providing Total Solutions to Corporate & Personal Travel Requirements
• Maintaining the ultimate motto – “Achieving 100% Client Satisfaction”
VISION & MISSION
Vision: To excel in travel & tourism domain with smart planning while looking forward to enlarge the domain's scope & dimension.
Mission: We endeavour to excel in providing optimum value business & leisure travel solutions to the national & international travelers.
PROMPT CUSTOMER SERVICE & PERSONALISED ASSISTANCE
We put in our hard-core efforts to deliver world class services to all our clients - as a preferred Tour Operator for exotic destinations across India. With experienced specialists & methodological work process, we are ever ready to serve clients with the best. Our sole attention is to answer client's query is the most apt manner. Hence, we have a well trained customer care unit that is solely dedicated to client query management.
Apart from query handling, we pay utmost importance on client's specific needs. We understand & analyze client's purpose, preference & finances, and then plan the most suitable tour for them. Attention to client's personal needs during the tour is also an important aspect that we take care of.
We are a group of travel experts working in tandem with a aim to offer a perfect holiday to every client. Our team comprises of qualified tour consultants who are experienced and committed to their work. Their multi-lingual skills help to cater to clients in a much a refined manner.
We also have tour planners who meticulously plan and craft the tour packages, so that the itineraries can offer maximum satisfaction to travelers meting their requirements. Our travel partners are present across different locations to assist clients as & when needed.
We are operating in the Travel & Tours business for nearly five decades now and are also one of the first ten travel companies in Delhi to receive IATA membership. We operate from our strategically located office at Radisson Marina Hotel, Connaught Place, New Delhi.
We hold Membership from:
• Pacific Asia Travel Association (PATA) - India Chapter
• Indian Association of Tour Operators (IATO)
• Travels Agents Association of India (TAAI)
• Indian Tourist Transporters Association (ITTA)
We at Oriental Travels have spread our wings across various parts of the globe and our associates across locations are present to assist our clients throughout the tour. Our customer oriented approach and professional services have enabled us to deliver world class travel & tour assistance to clients from diverse segments. Apart from individuals & families, we also render our services to clients from:
• Leisure Travellers
• Business Travellers
• Corporate Houses
• Schools & Colleges
• Government Departments
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"We went to India for the second time with Oriental Travels. Just like the first time, we find the team of the highest professional quality and excellence in the services provide..."
Wilson Pacheco & Marcia Cristina da Silva Oliveira
"Dear Kanika, I am most grateful to you, for making our stay such a memorable one in that everything in the arrangements was so remarkably well done. From the initial airport ..."
Martin Spettigue, England
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